MIPA Service Charter
At MIPA we endeavour to provide membership administrative services in the most efficient and effective manner. We will ensure that applications for new registrations and renewals are processed within a maximum of 4 weeks subject to all required information having been provided. We undertake to keep you informed for any undue delays.
We aim at keeping all members records up to date. For this we require your help to advise us on a timely basis on any changes in your status.
Dealing with regulators and other bodies
MIPA has its members’ interests at heart in its dealing with other regulators and similar bodies. We will keep track of new laws and regulations to promote a sound and fair regulatory environment in the best interest of the public.
Dealing with Complaints
We shall treat all complaints received in respect of our members with utmost confidentiality, objectivity and professionalism. We are responsible for the safeguarding of the ethical conduct of our members and accordingly will take the appropriate courses of action in line with IFAC requirements and guidelines.
Promoting the dissemination of knowledge among our members
One of the key objectives of MIPA is to uphold the highest standards among its members. We believe that continuous education and knowledge dissemination are essential elements to achieve this objective. MIPA endeavours to organise training and education events to keep our members up to date with latest developments in the profession.
At MIPA we also aim to provide the ideal forum for knowledge sharing and discussions among our members through our knowledge sharing portal.
Where possible MIPA will facilitate and assist our members in meeting the various requirements and obligations of the profession. We will consider any specific need of our members and aim to assist in our best capacity. We shall respond to members’ queries within reasonable timeframe. In order to ensure a satisfactory service to our members, MIPA has developed a complaints mechanism whereby its members can report incidents directly to the board for further actions.
MIPA encourages its members to fully participate in its progress and development. In this context members will be given the opportunity to provide suggestions and feedbacks for consideration by the board.
Transparency and Accountability
MIPA recognises that the Board and management are accountable to its members to provide a high level of service. In order to make our services charter meaningful, we undertake to measure management’s performance against the objectives set and report to you on the achievement of our objectives.